Automate WhatsApp AI Replies for Customer Support

Introduction

Turn every incoming WhatsApp message into a fast, accurate AI reply—perfect for FAQs, pre-sales, and first-touch support. 🤖

Trigger Event

A new message arrives in your WhatsApp Business Cloud number.

Actions

• The customer’s message is sent to an AI assistant (ChatGPT) to craft a clear, helpful response.
• The AI’s reply is sent back to the same WhatsApp chat automatically, keeping the conversation seamless.
• Optional: Add a short note or handoff instruction for complex queries to route to a human agent.

Benefits

• ✔️ Instant responses 24/7 for common questions
• ✔️ Shorter wait times and better customer satisfaction
• ✔️ Fewer repetitive tasks for your team
• ✔️ Consistent tone and answers across all chats
• ✔️ Easy to scale during peak hours without extra headcount